Authors: Jean Claude B. Mayhay, Noel S. Leo, and Gerry M. Castillo
Abstract: The general purpose of this study was to determine the demographic profile and identify the expectations and perceptions of the citizens using e-government which then was used to identify the level of satisfaction on the rendered egovernment service based on six selected dimensions which are (1) reliability (2) ease of use (3) trust (4) citizen support (5) function ability and (6) contents and appearance of information provided by the selected e-government office in Cavite. Furthermore, the study also aimed to identify the problem faced while availing the e-government services.
Keywords: E-government, service quality, ICTs
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